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The following is now available on the CRA Web site:

The Canada Revenue Agency (CRA) is experiencing electronic system difficulties that prevent the public from accessing some electronic services for personal returns such as NETFILE, TELEFILE and EFILE. We have temporarily shut down public access to these electronic services to ensure the integrity of taxpayer information.


The Commissioner of the CRA, Michel Dorais, today confirmed that the cause of the problem has been identified and a solution is being implemented. “After identifying the problem and the solution,” said Mr. Dorais, “we now have a clear recovery strategy that we have gradually started to put in place.”

This phased approach to system recovery will enable the Agency to better understand and predict the date of return to full service delivery.

Mr. Dorais also confirmed that the system problem, which has caused a temporary halt to the processing of income tax returns for individuals, does not directly affect any of the CRA’s services for businesses, such as My Business Account or the processing of corporate income tax returns. There are no problems with employer remittances of payroll deductions, Goods and Services Tax / Harmonized Sales Tax (GST/HST) remittances, or the Business Number registration system.

The interruption of online services will have no impact on the issuance of benefit cheques administered by the CRA, including the March 20 Universal Child Care Benefit and Canada Child Tax Benefit and the April 5 Goods and Services Tax / Harmonized Sales Tax Credit.

If you have already filed your personal income tax return electronically, please do not re-file your return. The CRA will be able to determine whether the filing of your return was affected by this problem.

We will continue to provide updates as information becomes available. We appreciate your continuing patience while we resolve this matter.

SOURCE: CRA Newsroom


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